It is extremely important to us that every pet parent is happy with their PureBites experience, which is why we have a 100% satisfaction guarantee on all of our products.
For your convenience, we suggest you go to the retailer where they purchased for a refund first (often it can get you paid back faster and they need less info since they already have your order info). If the retailer refuses to refund you, we'll replace the product or refund the purchase price paid (our choice) as long as requirements below are met.
If you are not completely satisfied with PureBites, simply save the unused portion, together with the proof of purchase and Contact Us. We will gladly replace the product or refund your money.
When contacting us please provide the following information to help expedite your request:
- Reason for dissatisfaction
- Receipt/invoice of purchase (or order number if bought from purebites.com)
- Be sure this includes: the retailer name and address, the purchase date, number of units, unit price, and item descriptions
- Pictures of front and back of the affected product packaging
- Picture of unused product
Additional Details:
- This guarantee does not extend beyond the expiration date of any product